West28 Casino Terms & Conditions

1. About these Terms & Conditions

These Terms & Conditions form an agreement between you and West28 Casino in relation to your use of the website, your player account and any gambling services made available through the website. They should be read together with any other rules, notices or information displayed on the website, including game rules, promotional terms, privacy information and responsible gambling guidance.

By accessing the website, registering an account, depositing funds or placing a bet, you indicate that you accept these terms. If you do not agree with any part of them, you must not use the website or its services. We may update these terms from time to time where this is reasonably necessary, including to reflect changes to services, technology, legal requirements or responsible gambling practices. The current version published on the website will apply to future use.

You are responsible for checking the terms before using the website. Changes will not normally affect transactions or promotions that have already been completed, unless a change is required by law or is necessary to correct an error. If you continue to use the website after an updated version is published, this may be treated as acceptance of the revised terms.

Applicable laws

You must use West28 Casino only where online gambling is permitted by the laws that apply to you. Australian players should consider the laws applicable in their state or territory, as gambling rules can vary. You are responsible for making sure that your use of the website is lawful. Nothing on the website is intended to encourage a person to gamble where doing so would be unlawful.

West28 Casino may restrict, suspend or refuse access to a service where this is required by law, a regulatory obligation, a technical requirement or a responsible gambling measure. If a particular product or feature is not available to you, you must not attempt to bypass that restriction.

2. Eligibility and player accounts

You must be at least 18 years old to use the gambling services. You must also meet any other eligibility requirements that apply to the service or to your location. We may ask you to confirm your age, identity, location and other information before allowing you to register, deposit, play or withdraw.

You may open and use only one personal account unless West28 Casino has expressly approved another arrangement. An account must be registered in your own name and used only by you. You must provide information that is accurate, complete and up to date, and you must promptly correct information that changes.

• Do not create an account using another person’s name or information.
• Do not allow another person to access or use your account.
• Keep your login details private and choose a secure password.
• Notify West28 Casino promptly if you believe your account has been accessed without permission.
• Do not create additional accounts to avoid a restriction, account closure, self-exclusion or other control.
• Use only payment methods that are held in your own name or that you are authorised to use.

You remain responsible for activity carried out through your account unless you have reported unauthorised access promptly and the relevant circumstances show that you were not responsible. West28 Casino may ask for documents or other information to complete verification checks. These checks can include information about identity, age, address, source of funds or payment ownership, where relevant.

An account may be suspended or closed if information is inaccurate, verification cannot be completed, the account appears to be used unlawfully, a person is underage, multiple accounts have been created, or the account is connected with prohibited or fraudulent activity. Any review will be handled in accordance with applicable requirements and the circumstances of the account.

3. Deposits, bets and withdrawals

Deposits must be made using an approved payment method and for the purpose of using the gambling services. You must not deposit funds that you cannot afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. You should review any applicable transaction information before confirming a deposit or bet.

You are responsible for checking the details of a bet before submitting it. Once a bet has been accepted, it will generally be governed by the relevant game rules and may not be cancelled, changed or withdrawn. Where a technical problem, obvious error or interruption affects a bet or game, West28 Casino may review the event and take reasonable corrective action in line with the applicable rules.

Game rules may explain how outcomes are determined, how winnings are calculated and what happens if a game is interrupted. You should read those rules before playing. Results generated by an approved game system are treated as final, subject to any technical investigation, system error, payment issue or other correction that may be required.

Withdrawal requests may be subject to account verification, payment checks, applicable restrictions and any requirements designed to prevent fraud or financial crime. We may return funds through an approved method, request further information or take other reasonable steps before processing a withdrawal. The availability of a payment method may depend on your location, account status and technical or legal requirements.

You must not use the website to move funds for another person or for an unlawful purpose. Suspected fraud, chargebacks, stolen payment details, money laundering or other misuse may result in an account review, suspension or closure. Where appropriate, information may be shared with payment providers, authorities or other relevant parties in accordance with applicable law and privacy requirements.

Errors and corrections

We aim to keep account balances, game information and transaction records accurate. If an obvious error results in a credit, payment or bet being processed incorrectly, we may correct the error and adjust the relevant account balance. If you receive funds or credits that you are not entitled to, you must not use or withdraw them and should notify West28 Casino as soon as possible.

4. Promotions, bonuses and fair use

Promotions, bonuses, rewards and competitions may be subject to separate terms. Those terms can include eligibility requirements, qualifying transactions, game restrictions, expiry conditions, wagering requirements, maximum or minimum amounts and other conditions. You should read the specific promotional terms before opting in or relying on an offer.

A promotion may be available only to selected players, accounts, products or locations. Unless the promotional terms state otherwise, offers are limited to one eligible person, household, address, device or payment method. West28 Casino may refuse, withdraw or amend an offer where there is an error, misuse, duplicate participation or a breach of the relevant terms.

You must not use a promotion in a way that is dishonest, abusive or intended to obtain an unfair advantage. This includes creating multiple accounts, coordinating accounts, using payment methods belonging to other people, exploiting a software or pricing error, or attempting to avoid reasonable promotional restrictions. Where misuse is identified, promotional credits or related winnings may be removed and the account may be reviewed.

Promotions are not intended to encourage excessive gambling. You should not opt into an offer if its conditions may make it harder for you to stay within your personal limits. General promotional information does not replace the specific terms that apply to an individual offer.

5. Responsible gambling, privacy and website use

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play, decide how much time you can spend and avoid chasing losses. Never gamble with money needed for living expenses, bills or other important commitments. Do not gamble while affected by alcohol or other substances.

West28 Casino may provide tools and support options intended to help you manage your gambling. These may include deposit or spending controls, activity information, time reminders, breaks, self-exclusion or account closure. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek help from an appropriate gambling support service.

A responsible gambling request may require information to confirm your account and the control you wish to apply. You must not open another account or use another person’s account to avoid a break, limit or self-exclusion. Responsible gambling controls are important safeguards, but they do not remove your responsibility to make careful decisions about gambling.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be collected and used to provide services, verify accounts, process transactions, prevent fraud, meet legal obligations, manage responsible gambling risks and improve the website. You should read the Privacy Policy for further information about the handling of personal information.

By registering or using the website, you may receive service-related communications, such as account notices, security messages, transaction updates or changes to these terms. Marketing communications will be managed in accordance with applicable requirements and any available preferences or unsubscribe options.

Website conduct and availability

You must use the website lawfully and in a way that does not interfere with its operation or the experience of other players. You must not introduce malicious code, use automated tools without permission, attempt to access restricted systems, reverse engineer site features, scrape content or exploit a technical weakness.

The website may be changed, interrupted, suspended or withdrawn for maintenance, security, technical, legal or operational reasons. We do not guarantee that every feature will always be available or free from interruption. You are responsible for your internet connection, device, software and security settings.

Website content is provided for general information and may contain errors or omissions. To the extent permitted by law, West28 Casino is not responsible for loss caused by circumstances outside its reasonable control, including communication failures, device problems, outages, malware or events affecting third-party providers. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited under Australian law.

If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms should be interpreted in a manner consistent with applicable Australian law and any mandatory player protections.