- Established2025
- Game Providers60 providers
- Withdrawal Limits (AU)None
- Support24/7 live chat, English
1. Information we may collect
To provide online gaming services and operate the website, West28 Casino may handle different types of personal and technical information. The information collected depends on how you use the site, the services you request and the checks that may be required before or during account activity. You should provide information that is accurate and kept up to date. If required information is not provided, some account or transaction features may not be available.
Account and contact details
This may include your name, date of birth, residential details, country, username, password, telephone details and email address. It may also include information contained in communications with customer support, such as your questions, requests, account history and the details needed to help resolve an issue. We may use these details to create and manage your account, provide services, confirm ownership of an account and communicate with you about important account or service matters.
Identity and verification information
A casino website may request identity or age verification documents and related information. This can include a copy of an identity document, proof of address, information about the source of funds where appropriate, verification results and records of checks performed. These checks help confirm that an account belongs to the person using it, support responsible operation of the service and help prevent fraud, misuse, money laundering and access by people who are not permitted to use gambling services.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, gaming activity, bonuses or other account transactions. Payment information may include the payment method, transaction reference, amount, status and limited details needed to identify the payment. Payment providers may process card or banking details directly under their own privacy terms. We do not need to retain complete payment credentials when they are handled securely by an external payment service.
Device, usage and technical data
When you visit or use the site, technical information may be recorded. This can include your IP address, browser type, device type, operating system, language, approximate location, pages viewed, login times, referral information, error reports and information about how you interact with the website. This data helps keep the site working, protect accounts, detect unusual activity, improve performance and understand general usage patterns.
2. How information is used
Personal information is used for reasonable purposes connected with providing and protecting the service. The same information may be used for more than one purpose where this is necessary and permitted. We aim to collect information that is relevant to the purpose for which it is used and to avoid requesting information that is not needed.
- To open, maintain and administer your player account.
- To confirm your identity, age, eligibility and account details.
- To process deposits, withdrawals and other account transactions.
- To provide customer support and respond to questions, complaints or requests.
- To monitor account activity and carry out security, anti-fraud and risk checks.
- To keep the website, systems and payment processes secure and reliable.
- To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
- To investigate suspected misuse, unauthorised access, fraud or breaches of the site rules.
- To personalise or improve the website, features and general player experience.
- To send service messages, including account, security, transaction and policy updates.
- To send promotional communications where permitted and where you have given consent when consent is required.
Some information may be combined with other information held about your account to confirm activity, prevent duplicate or fraudulent accounts and maintain accurate records. Automated tools may be used to identify unusual behaviour, technical problems or transactions that need further review. Where a decision affects your access to an account or service, additional checks or human review may be used where appropriate.
Marketing communications
You may receive promotional messages only where this is allowed and appropriate. You can change your marketing preferences by using the unsubscribe or preference options in a marketing message, through available account settings or by contacting privacy support. Stopping promotional messages will not normally stop important service communications, such as security notices, transaction updates or information about changes that affect your account.
3. Sharing, security and international handling
West28 Casino may share relevant information with service providers that help operate the website and provide its services. These providers may support payment processing, identity and verification checks, fraud prevention, customer support, website hosting, information security, communications, analytics or technical maintenance. They should receive only information needed for the service they provide and are expected to handle it in a secure and appropriate manner.
Information may also be disclosed where reasonably necessary to protect players, the site or other people, to investigate suspected unlawful activity, to enforce applicable terms or to respond to a valid legal or official request. Information may be shared in connection with a business change, such as a restructuring or transfer of services, subject to appropriate privacy protections. We do not sell personal information as a general business practice.
Some service providers or systems may be located outside Australia, or may access information from another country. If information is handled across borders, reasonable steps are taken to use suitable providers and protect the information in accordance with applicable privacy requirements. The location and method of processing may vary depending on the service involved.
Keeping information secure
Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, encryption or secure transmission, monitoring and staff or supplier controls. No website or internet transmission can be guaranteed to be completely secure. You should keep your password confidential, use a secure device and contact support promptly if you believe your account has been accessed without permission.
If a privacy or security incident occurs, it will be assessed and handled in line with applicable requirements. Where notification is required, affected people may be contacted using the details available for their account.
5. Your privacy choices and data rights
Depending on your circumstances and applicable privacy requirements, you may have the right to ask about the personal information held about you and how it is used. You may also be able to request access to your information, correction of information that is inaccurate or incomplete, deletion of information that is no longer needed, and withdrawal of consent for marketing communications. Withdrawing consent does not affect processing that is required to operate your account, complete transactions, meet legal obligations, protect the service or handle security and fraud matters.
How to make a request
To exercise your data rights, ask a privacy question or raise a concern about the handling of your information, contact support@west28casino.click. Please state clearly what you are requesting, such as access, correction, deletion or withdrawal of marketing consent. Include enough information for your account or request to be identified, but do not send unnecessary sensitive information in an email.
For security, we may need to verify your identity before providing information or changing account details. This helps prevent personal information from being disclosed to the wrong person. We will generally respond within a reasonable time. In some situations, a request may be refused, limited or delayed where this is permitted or required, including where responding could affect another person’s privacy, compromise security checks, conflict with record-keeping duties or prevent the service from meeting a legal obligation.
Keeping your details current
Please update your account information when it changes. Accurate contact and identity details help us process transactions, complete verification, send important service notices and protect your account. If you believe information held about you is incorrect, contact support@west28casino.click and explain what needs to be updated.
Changes to this policy
This Privacy Policy may be updated when services, technology, privacy practices or applicable requirements change. The latest version will be made available on the website. If a change is important, additional notice may be provided through the site or by using the contact details associated with your account. You should review this page from time to time so you understand how information is handled.
