Betting Rules

1. General betting requirements

By opening or using an account with West28 Casino, you agree to follow these Betting Rules and any additional rules shown on the relevant product, game or betting page. If a specific game rule conflicts with a general rule, the specific rule for that game or market may apply to the extent of the inconsistency. The applicable Terms and Conditions remain part of the agreement between you and West28 Casino.

You are responsible for making sure that your use of the website and any betting service is permitted under the laws that apply to you. Players must not access or use a service where doing so would breach local law, a court order, a regulatory requirement or another legal restriction. You should obtain independent legal advice if you are unsure whether online gambling is permitted in your circumstances.

• You must be of the legal gambling age that applies in your location.
• You must provide accurate, current and complete account information when requested.
• You must use only an account that belongs to you and must not allow another person to use it.
• You must keep your login details, payment information and devices secure.
• You must not place bets on behalf of another person or allow another person to place bets through your account.
• You must follow any identity, age, payment or verification checks that may apply.
• You must not use the service for an unlawful purpose, fraud, money laundering or any other prohibited activity.

West28 Casino may refuse, restrict, suspend or review an account or transaction where this is permitted by the applicable Terms and Conditions or required by law. Any action taken will be considered in light of the available information, account activity, security requirements and responsible gambling obligations.

2. Placing and accepting bets

How a bet is placed

A bet is normally initiated when you select a game, market, stake or other available option and confirm the transaction through the website. Before confirming, check the selection, stake, odds or displayed terms carefully. You are responsible for reviewing the details of a proposed bet before submitting it, including whether the correct game, market, outcome and amount have been selected.

A bet is not necessarily accepted merely because you have selected an option or entered an amount. Acceptance occurs only when the bet has been successfully recorded by the relevant system and a confirmation or equivalent record is displayed. If the system does not confirm a bet, you should not assume that it was accepted. Check your account history before attempting to place the same bet again.

Bet records and confirmation

Your account history, transaction records and any confirmation shown by the website are important records of your activity. You should review them regularly and keep your own records where appropriate. If the information shown in your account appears incomplete or incorrect, notify West28 Casino through the available support channel as soon as reasonably possible. Do not share passwords or payment credentials when reporting an issue.

Changes and cancellation

Once accepted, a bet generally cannot be changed or cancelled unless a specific rule, feature or applicable law allows it. Requests to cancel a bet are not automatically accepted. If a technical interruption occurs after you submit a bet, the transaction may be reviewed against the system record and the rules for the relevant game or market. A displayed balance alone does not determine whether a bet was accepted, cancelled or settled.

• Do not refresh repeatedly or submit the same bet multiple times if a confirmation is delayed.
• Check your balance and betting history after an interruption or unexpected message.
• Contact support through the available website channel if a transaction cannot be identified.
• Do not treat a failed display, temporary balance change or missing message as proof of a particular outcome.

3. Game results, settlement and corrections

Bets are settled using the result or event recorded by the relevant game, platform or authorised results source, as applicable to the product. For casino games, settlement is generally based on the game outcome generated by the applicable game system. For event-based markets, settlement depends on the rules displayed for that market and the result used for settlement. The relevant product rules should be read before placing a bet.

A bet may be void, cancelled, returned or settled in another way where the relevant event is abandoned, postponed, materially changed, cannot be verified, is offered in error or is affected by a technical or operational issue. The treatment of a particular bet depends on the applicable game or market rules, the Terms and Conditions and any legal requirements. Where a rule does not cover an unusual situation, West28 Casino may review the circumstances fairly and apply a reasonable outcome consistent with the intended operation of the service.

Errors and incorrect information

Information displayed on a betting page may be affected by delays, technical faults, data errors, typographical mistakes or other issues. This can include an incorrect price, limit, result, balance, payout display or market description. West28 Casino may correct an obvious error and, where appropriate, review or amend a transaction that was accepted because of that error. Any correction will be considered under the applicable rules and legal obligations.

If an amount is credited to your account in error, you must not withdraw or use it. West28 Casino may correct the balance or recover the amount in accordance with the Terms and Conditions. If you believe a settlement is wrong, keep the relevant bet reference and contact support promptly. Reviews may require information about the transaction, game, date, account and circumstances of the issue.

Payout information

Any return, prize or payout is calculated according to the displayed rules, accepted bet details and applicable account terms. A payout may be subject to verification, transaction checks, legal requirements, account restrictions or other conditions that apply to the service. No payout should be treated as guaranteed until the bet has been settled and the amount has been properly credited to your account.

4. Account security, fair use and prohibited conduct

You must use the website fairly and honestly. West28 Casino may monitor account activity, transactions and technical information for security, fraud prevention, compliance and service integrity. This does not mean that every account or transaction will be reviewed in the same way. Additional information may be requested where activity requires clarification or verification.

• Using another person's account or allowing another person to use yours.
• Providing false, misleading, stolen or outdated identity or payment information.
• Attempting to bypass account, location, age, deposit or responsible gambling controls.
• Using software, scripts, bots, automated tools or other methods intended to interfere with the website or gain an unfair advantage.
• Exploiting a technical fault, pricing error, game error or weakness in the service.
• Colluding with other players, manipulating outcomes or interfering with the fair operation of a game.
• Using a payment method without the permission of its owner.
• Attempting to withdraw funds that do not belong to you or that were credited in error.
• Engaging in fraud, money laundering, chargeback abuse or any other unlawful conduct.

Where prohibited conduct or a security concern is suspected, West28 Casino may pause transactions, delay a review, restrict access, void affected bets, reverse incorrect credits or take another action allowed by the Terms and Conditions and applicable law. Information may be disclosed where required for legal, regulatory, fraud prevention or responsible gambling purposes.

You are responsible for protecting your account. Choose a strong password, avoid using shared devices where possible, log out after use and contact support through the website if you suspect unauthorised access. West28 Casino will not ask you to disclose your password. You should also contact your financial institution promptly if you identify an unauthorised payment.

5. Responsible gambling and complaints

Play within your limits

Gambling should be an entertainment activity, not a way to earn income or recover financial losses. Set a budget before you play and only wager money you can afford to lose. Consider setting personal deposit, spending or session limits where those tools are available. Take regular breaks, avoid gambling when upset or under the influence of alcohol or other substances, and never chase losses by increasing your stakes.

• Decide how much time and money you can spend before starting.
• Keep gambling separate from essential household, rent, loan and other financial commitments.
• Do not borrow money or sell possessions to fund gambling.
• Treat wins as temporary results rather than guaranteed future income.
• Use available account controls, breaks or self-exclusion options if gambling stops feeling enjoyable.
• Ask a trusted person or a qualified support service for help if gambling is affecting your finances, relationships, work or wellbeing.

Questions and disputes

If you have a question about a bet, settlement, account record or rule, review the relevant game information and contact West28 Casino through the support option made available on the website. Include the transaction or bet reference where one is shown, along with a clear description of the issue. Do not include unnecessary sensitive information in a message.

A complaint will be assessed using the account record, transaction information, applicable rules and any other relevant evidence. You may be asked to provide further information to help verify the matter. If a technical issue, settlement error or account concern is identified, the outcome will be handled in accordance with the applicable Terms and Conditions and legal obligations.

These Betting Rules may be updated from time to time to reflect changes to the website, products, legal requirements or operating procedures. The current version published on the website applies to future activity from the time it is made available, unless a different approach is required by law. You should check this page and the rules displayed with a game or market before placing a new bet.